I regret ever banking with UBA, says Nigerian student studying in UK
A Nigerian student currently running her Master’s programme in the United Kingdom is about to be homeless due to unauthorized debit transactions on her naira account with United Bank for Africa. The student identified as Omosalewa Okekporo, became a victim of online fraud on Tuesday, May 24, as her account with the bank got emptied of N2 million naira, while on a phone call with the bank’s customer care representative. In an exclusive interview with the Street Journal, Okekporo gives a detailed narration of the whole event. Could you narrate what happened with your UBA account that resulted in your outburst on social media? Before I left Nigeria I opened a UBA account around August 2021, I opened a naira account with UBA to pay my tuition fee, which I did from the naira account through ‘Form A’ to my university. This was why I made an initial deposit of £2000 since I was still going to pay part of the tuition fee and it was almost September which was when we were to start our programme. In October I got a text from UBA stating that an account has been opened for me, they didn’t call me when the money from my school entered to know what to do, if I wanted it converted to naira for me. In February I sent a mail to UBA CFC stating how and why the money was refunded.
I did a video verification on the 4th of April, and the guy told me that the money will be transferred to my account within 48 hours. After calling them on social media, I got their attention on Twitter, their verified handle told me to send my phone number and account details which I did. So yesterday it just occurred to me to call out the bank on Twitter, after which when I was in class, I noticed that something was going on in my account, I noticed a login in my account and immediately I called their customer care. The information I gave out was that of the pounds account and then she called to tell me that I gave the pounds account and I told her that my naira account was being tampered with and she was seeing it, but she wanted me to give her the details of both accounts at the same time. She then told me that they will try and investigate, I should give them 10 working days that it was 50/50 and that I may not see the money again, so that’s the issue now. Was it that the money returned to the bank from your school was converted to naira before it was siphoned or you had extra money in your naira account? The £1050 is still in that pounds account, the N2 million that was siphoned was in my naira account. Do you suspect any foul play, more like an insider from the bank being involved?
I do, someone checked for me and noticed that the account is not attached to an account officer. As a student studying abroad, how do you intend to pay your fees now that your bank account has been hacked and your money was stolen? I have fully paid my fees, that was why I paid the excess in the first place. What was your overall experience with the customer service and banking system of UBA? My overall experience with them is terrible I swear, because apart from this I needed my account statement to be used for something very important and I requested for it. I sent them a mail and called the customer care and that’s the most painful part, because whenever I want to call the customer care I load about N5000 on my naira line if they refuse to reply to my mail. So I called for them to rectify the statement of account that was sent, as I wanted a statement with my full information. What advice can you give to other Nigerian students studying abroad after your banking experience with UBA?
Read full article at The Streetjournal